Getting Started

Accounts & Licensing

• How do I manage my PAIR subscription? →
• How can I request an invoice or VAT receipt? →
• Can my course progress be moved to another PAIR account? →
• Can a PAIR licence be transferred or shared? →
• Why is a course, module or activity locked? →
• Which PAIR website should I use to sign in? →

Products & Features

• Why can I access PAIR but not the AI tool used in my course? →
• Do I need a paid AI plan to complete my PAIR course? →
• What is the difference between Copilot Basic and Copilot Premium in PAIR? →
• Which AI tool should I use for my PAIR course? →