PAIR may be able to move course progress when both accounts can be verified and their customer environments and course versions are compatible. A move is not always possible.
Contact PAIR Support before creating another account or repeating a course. Include:
- the email address on each account;
- the PAIR website address used for each account;
- the affected course names; and
- which account you want to keep.
PAIR may ask for more information to verify the request and confirm that the move is permitted. Never send either account’s password.