If you bought an individual subscription directly from PAIR, open System Settings → View My Subscription. If Manage subscription is shown, open the secure customer portal and check the available billing documents.
If the document is not available, email help@pairnow.ai with:
- the email address used for the purchase;
- the approximate purchase date;
- the subscription purchased; and
- the name and billing details that should appear on the document.
For organisation-provided access, contact the person responsible for purchasing PAIR in your organisation.
Never send a password, full payment-card number or other payment credentials.