When a PAIR course asks you to use an external AI tool, access to that tool is managed separately. Signing in to PAIR does not sign you in to the external service or activate a subscription with that provider.
Selecting a provider or plan in PAIR only tailors the course content. It does not verify your external account.
What should I check?
- Confirm which AI provider the course uses.
- Open the AI provider separately and sign in using the account you intend to use for the course.
- Check that you have selected the correct account and plan.
- If Select AI Provider appears in the PAIR Hub, make sure your selection matches the provider and plan you are using.
If you cannot sign in or your subscription is not recognised:
- For a personal account, use the AI provider’s account recovery or subscription support.
- For a workplace or education account, contact the administrator responsible for your AI access.
If you can sign in but a course feature is unavailable, check your plan selection in PAIR and read any plan-related message displayed in the course.
If the course requirement is unclear, contact PAIR Support. PAIR cannot reset an external account, assign a provider licence or change an external subscription.