Why will a training video not play?

First check the PAIR status page for a known incident.

If no incident is listed

1. Refresh the course page.
2. Try the video in a private or InPrivate window.
3. Try another current browser.
4. If your organisation permits it, try another approved network or device.
5. Ask your IT team whether a browser policy, privacy extension, VPN, proxy or secure web gateway is blocking embedded video.

Do not bypass organisation-managed security controls.

If the video still does not play, contact PAIR Support with the course page address, time of the failure, browser and device, exact error or a screenshot, and whether other PAIR videos play.