Why is PAIR slow or not loading?

Start with the PAIR status page. It is the primary source for known service incidents and updates.

If no incident is listed

1. Refresh the page and try a private or InPrivate window.
2. Try another current browser.
3. Check whether other websites are also slow.
4. If your organisation permits it, compare another approved network or device.
5. Record the affected PAIR page and what you were doing when the delay occurred.

For an individual problem, contact PAIR Support. Include the time, PAIR website, affected page, browser, device, exact error or correlation ID, and a screenshot.

The incident mailbox, incident@pairnow.ai, is only for a confirmed, organisation-wide loss of PAIR that is not shown on the status page. For individual users and every other issue, email help@pairnow.ai.