The key is rejected
Check that the key is active and includes all four required scopes:
read:analyticsread:membersread:spend_limitswrite:spend_limits
If the scopes are incomplete, create a replacement key with the full set.
A member is missing
Start with their work email address. It should be the same in Claude and PAIR.
If the addresses match and the member remains missing, contact help@pairnow.ai. Include the person’s work email and your Claude organisation identifier.
Recent usage is missing or has changed
Allow up to 24 hours for recent cost and token usage to appear. Anthropic can revise recent daily values for up to 30 days.
An allowance is unchanged
Check the member’s PAIR Agentic AI level and work email. Allowance updates run separately from analytics refreshes.
If the value remains unchanged, contact help@pairnow.ai with the member’s work email, expected allowance and current allowance.
A member has reached their limit
Their usage credits are paused across Claude, Cowork and Claude Code. A Claude Enterprise owner can raise the limit, or access resumes when the monthly period resets.
Replace the key or disconnect Claude
Contact help@pairnow.ai for the current replacement or disconnection process.
When a replacement key is added, PAIR overwrites the stored encrypted credential and retains no copy of the previous key. You can revoke the existing key from Claude Enterprise at any time.